About the Role:

We are looking for a CRM Specialist to manage our customer relationship management system and optimize customer communication workflows. You will ensure seamless customer data management and enable personalized marketing at scale.

Key Responsibilities:

• Manage and maintain CRM system (HubSpot, Salesforce, Zoho, or similar)
• Develop and optimize customer communication workflows and automation
• Segment customer database based on behavior, demographics, and purchase history
• Create and manage email templates, SMS templates, and communication sequences
• Ensure data integrity, cleanliness, and compliance within CRM
• Integrate CRM with other marketing and sales tools
• Build customer dashboards and reports for marketing and sales teams
• Support retention marketing campaigns with CRM data and automation
• Train team members on CRM usage and best practices
• Monitor CRM performance and suggest improvements

Requirements:

• 1+ years of experience in CRM management or marketing automation
• Basic understanding of API integrations and CRM customization
• Detail-oriented with strong organizational skills
• ·Experience in e-commerce CRM preferred
• On-site Job